The Future of AI in Claims
5 November, 2026
How will AI change claims in specialty insurance?
🎧 Prefer to listen? Hear a short audio summary of the report’s key findings:
Listen to the executive summary
Claims contains some of the richest and most proprietary information within an insurer. Every claim provides insight into how losses develop, which interventions affect outcomes and what ultimately drives cost. Historically, much of that intelligence has been difficult to access and use consistently. AI has the potential to change that.
Moving beyond claims automation
The opportunity for AI goes beyond automating existing processes. It can help insurers unlock the intelligence held within claims and use it to support better decision-making across the business.
The Future of AI in Claims Report 2026 explores why claims intelligence, not simply claims automation, could become an important source of competitive advantage.
The evolving role of claims professionals
As AI becomes more embedded in claims, the role of people will evolve too. The report considers what this future target state could look like and how insurers can combine human expertise with new AI capabilities.
Five moves for claims leaders
The report sets out five moves for claims leaders, providing a practical framework for thinking about where AI can create value and how insurers can start building towards the future of claims.
Request the full report to find out more
About the authors
Miqdaad Versi, Partner. Miqdaad is a Partner in the London Office. He advises management teams at global specialty (re)insurers on strategy, transformation, M&A and operating model engagements. He authored Oxbow Partners’ 2024 report on Generative AI and has since worked with executives, leading engagements on a wide variety of AI and claims transformation programmes. He spends a lot of his time with clients in the US, Bermuda and the UK. Miqdaad started his career at Oliver Wyman and, before joining Oxbow Partners, held a range of operating and advisory roles, including leading the transformation of a small business in which he invested.
Pawel Rzemieniecki, Principal. Pawel is a Principal in the London office. He specialises in Strategy, Operating Model and M&A, and has led a range of complex Claims transformation programmes. He is also a leader in our work on AI, helping (re)insurers identify and capture enterprise value from AI through operating model change, process redesign and change management. Before joining Oxbow Partners, Pawel was a consultant at Bain & Company, working across a range of industries.
The authors would like to acknowledge contributions to this piece from Paul De’Ath, Head of Market Intelligence and Anthony Stevens, Senior Advisor and former industry Chief Data Officer.
