We help our clients design and build operations to thrive in the digital age.
We support our clients from strategy through to design and implementation. We cover all aspects of operational design including capabilities, people and organisation, process, commercial models, governance and management information.
Our clients include global insurers looking to build a new operating business across multiple countries, London Market players looking to reduce their expense base and local players restructuring to get set for the digital age.
Our industry and functional expertise ensures that our recommendations incorporate innovative methodologies such as Agile, are informed by the realities of the market, and are pragmatic and achievable given the specifics of each of our clients’ businesses.
Helped a European insurer transform their business from face-to-face to omnichannel including product, process and technology redesign
Helped a leading European insurance group design and implement a new operating model across 8 Asian countries
Helped a UK insurer set up a cost reduction programme to deliver £100m cost savings
Helped a global insurer structure and initiate a claims transformation
We loved Oxbow Partners’ deep insurance expertise and collaborative approach as it resulted in a practical operating model with global buy-in. They challenged us to stretch our thinking and we now have greater confidence in execution.Garance Wattez-Richard, CEO, AXA Emerging Customers
We specialise in designing bespoke operating models that align with the culture and context of your business. We go well beyond the traditional people and process aspects of operating models and consider the connection to business strategy, culture, commercials and technology.
Clients are increasingly demanding digital and omnichannel access to insurance. We help clients redesign products, processes, teams and systems to become fit for the digital age.
Claims the core service that clients experience and a critical driver of combined ratio. We help clients redesign their claims operations to help deliver better customer experiences more efficiently.
With competitiveness at the forefront of many (re)insurer’s minds, we help our clients clearly understand their expense base and design and implement projects to reduce cost. Our expert approach ensures expense ratio improvements don’t come at the cost of combined ratio deterioration.
Get insights and Oxbow Partners news straight to your inbox